How do I place an order?
- I'm having technical problems. What should I do?
- Is it possible to group several orders together?
- Can I change/cancel a current order?
- Was my order successful?
- Placing an order, step by step
- How to make a Made In Design gift?
Delivery
- My parcel has been returned to sender. What should I do?
- Can I request a partial delivery?
- Can I change the delivery method once I have placed my order?
- Can I change my delivery address?
- My order is indicated as delivered but I haven't received anything. What should I do?
- When will the courier contact me?
Returns and after sales service
Payment and financing
- Why did my payment fail?
- Secure payment by credit card
- Payment cards accepted
- When the products are not available, when is the amount of the order debited?
- Our other payment methods
- How do I know if I am on a 3D Secure merchant site or not?
My info/ My Account/ Newsletters
Our offer
- Are the products available original?
- How do I know if the products are available?
- How can I order a product that is not listed on the site?
- If the products are not available, can I defer payment?
- Will we always find the same brands and designers on your site?
- How do you determine the price of your products?
Promotions / private sales
B2B / A service for professionals
- What are my Trade terms of payment?
- How to request a quote?
- I already have an private individual MID account, how do I convert this into a business account?
- I am a private individual, can I still benefit from the offers reserved for professionals?
- How to open a trade account?
- What kind of discounts do you offer to professionals?